May I Help You? No, Not Really.

I arrived at Bank of America, clutching the documents that had arrived in the mail to verify my new account. I took the documents to the next available teller and asked if she needed my signature and how I would get a special designation on my account so that when I died, the balance of my account would go to my designee.  Now, note, that on the document that I had in my hand, it outlined the procedure.  So I asked if I could give her the completed, and signed document.  "No, I don't think so.  You have to call and talk to someone on the phone."  So let me get this straight- there is a lady greeting people in the bank lobby handing out coffee and directions to the next available teller, and there is a teller, but if I need answers to a question, I have to leave the bank and call a 1-800 number.  This gives a whole new meaning to customer service.  Come on people! For this you need a bailout??  No! For this, you need training.  Bank- schmanck.  I am going to put my money in a band-aid box and forego the fake "customer service."